Refund & Cancellation Policy
Your peace of mind is our priority. Read our policies regarding transaction cancellations, processing failures, and refunds.
Effective Date: July 27, 2026
Transaction Policies
At One Point Seva, we facilitate instant digital utility payments, mobile recharges, and verification lookups. Since these transactions are processed immediately with external networks and service gateways, we maintain a clear set of guidelines to handle failed orders, cancellations, and refund requests fairly.
1. Cancellation Policy
Due to the real-time processing of recharges (Mobile, DTH, FASTag), utility bill payments, and online data verifications, once an order is submitted on One Point Seva, **it cannot be cancelled or recalled**.
We highly recommend that users verify all entered credentials, such as registration numbers, consumer IDs, operator names, and amounts, before proceeding with the payment.
2. Refund Eligibility
We evaluate refunds based on the processing status of your transaction:
- Failed Transactions: If your bank account or payment method is debited but the service/recharge fails to process on our platform, you are fully eligible for a refund.
- Successful Transactions: Any service request that has been successfully executed (e.g., completed bill payments, delivered recharges, or retrieved vehicle verification details) is strictly non-refundable.
- Incorrect Input by User: No refunds will be provided for successful transactions sent to incorrect account details, consumer numbers, or vehicle registration numbers supplied by the user.
3. Refund Processing & Timelines
In the event of a failed transaction where money was debited, the system automatically triggers a refund request. The funds are credited back to the original payment source (Credit/Debit Card, UPI, Net Banking, or Wallet). Standard banking turnaround times apply, and refunds typically reflect in your account within **5 to 7 business days**.
4. Chargebacks & Payment Disputes
If you notice a transaction issue, we request you to connect directly with our support team before initiating any bank chargeback or payment dispute. Raising disputes directly with banks before contacting us may delay resolution times. Our support team works efficiently to resolve payment inconsistencies and process legitimate refunds swiftly.
Billing Questions?
Keep your transaction reference ID or receipt ready and contact our support desk for instantaneous status updates.
Important Disclaimer
One Point Seva is a privately owned and operated digital service platform. We are not a government department, government authority, or government agency, nor are we affiliated with, endorsed by, or representing any Government organization.
Where applicable, our platform merely facilitates access to publicly available information or standard online services (such as vehicle verifications, documentation assistance, and bill payments). Any billing processed by our systems includes a nominal convenience or service fee covering platform administration, assistance, and processing overhead.